If they decide that you did receive the wrong item, you will be notified to send it back. They will check the listing description and compare it with the item you received. Once it gets back to the seller, you should get your eBay refund in two days.ĮBay will step in if the seller is not responding to your request. ![]() If the return is accepted, you have to send the item within ten business days. If you receive the wrong item or your item is not as describedĪgain, you have 30 days from the delivery date to request a return, and the seller has three days to respond. Sometimes, eBay gets involved in resolving these cases – if they rule in your favour, you will be fully refunded for the item and postage. After sending a report, the seller has three days to contact you to share details about the package and request to give you a refund. ![]() If you don’t receive the item you ordered, you’re covered under the eBay Money Back Guarantee.īuyers have 30 days after the estimated delivery date to notify the seller that they didn’t receive it. Let’s see some examples of when you are protected by the policy. Moreover, eBay states that opening duplicate requests through a buyer’s protection program or abusive behaviour can also lead to blocking buyers from requesting returns. The eBay seller can check the Order details falsely claiming that the parcel was not delivered or not as described will result in losing guarantee coverage and blocking buyers. Second, cases can take up to 30 days to resolve, so if you need a refund right away, this may not be the best option.įinally, keep in mind that opening a case is a serious matter – if you make false claims or open multiple cases for the same issue, you could face eBay account suspension. First, you’ll need to have proof of purchase, such as an email confirmation or PayPal transaction ID. However, there are a few things to keep in mind before you open a case. And if your case is eligible, eBay will refund your original purchase price plus any shipping costs you paid. In most cases, you’ll have up to 30 days to request a refund. If you don’t receive your item or it’s not as described, you can open a case and request a refund. This takes two business days after the seller gets back the item.ĮBay Money Back Guarantee policy is in place to protect buyers from sellers who don’t deliver on their promises. Once eBay has received and processed your return, they will issue a refund to your original payment method. The item is returned with all original packaging and accessories.The item is in the same condition as when it was sold.In general, though, if you’re not completely satisfied with your purchase, you can get an eBay refund as long as you meet the following criteria: But there are a few exceptions, such as digital items and items that are “as-is.” And finally, eBay doesn’t cover items that are lost or damaged in transit, so if you’re returning something fragile, it’s probably best to insure the package.Īs we mentioned before, eBay offers a refund for most items that are returned within 30 days. Second, unless the item is defective or not as described, you’ll most probably have to pay for return shipping. ![]() But there are a few things to keep in mind before you hit the “return” button.įirst, sellers can set their own return policies, so be sure to check the listing description before you buy. The good news is that eBay’s return policy is pretty straightforward: if you’re not happy with your purchase, you can return it within 30 days for an eBay refund. Let’s dive in! eBay’s return policy in a nutshell Finally, we’ll talk about how to refund customs charges once the item has been returned to the seller. We’ll also go over the rules and eligibility requirements of eBay’s refund policy, as well as the costs associated with returning an item. In this article, we will explain how to return an item and request a refund on eBay. If you need to return an item to a seller abroad, don’t worry – eBay has a refund policy in place to help make the process as smooth as possible. Maybe the colour is different from what was shown in the picture, or it doesn’t fit like you thought it would. When you buy something on eBay, there’s always a chance that it may not be what you expected.
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